Frequently asked questions

Couldn't find an answer? Email support@lingoseal.com — or see https://lingoseal.com/support.

How do I start, and is there a free plan?: Every new workspace starts on a 14-day Business-level trial — no card required: unlimited projects and seats, and up to 250,000 translation keys. There is no free plan afterwards. When the trial ends the workspace locks until you pick a paid plan; nothing is deleted, and one trial is available per account.
What happens to my data if I cancel?: When you cancel a paid subscription, the workspace stays on the current tier until the period you've paid for ends, then becomes read-only with all your data intact. Everything stays readable and exportable — resubscribe to start editing again.
Where do payments happen?: Stripe handles all checkout, billing, and invoice management — we never see your card number. Manage your subscription, update your payment method, or download invoices from the Stripe Customer Portal linked from your workspace's billing page.
Can I enforce 2FA on my workspace?: Individual users can enable TOTP-based 2FA from their account settings today. Workspace-wide enforcement (Business tier feature) is on the roadmap.
Do you support SSO / SAML?: Not yet. Sign-in today is email and password, magic link, or Google. SSO for arbitrary identity providers (SAML / OIDC) is on the enterprise roadmap — talk to sales if you need it.
How do outbound webhooks work?: Register a URL under Workspace settings → Webhooks with the events you care about. We sign each delivery with HMAC-SHA256 using a per-webhook secret. Failed deliveries retry with exponential backoff over ~9 hours; a webhook auto-disables after 5 consecutive failures.
What are the public-API rate limits?: Per workspace: Team 300 req/min, Business 3,000, Enterprise negotiated. Burst capacity = 1 minute of sustained traffic. 429 responses include a Retry-After header.
Where is data stored?: Hosted in the EU by default. Enterprise customers can request US-region hosting under contract.